Privacy Policy

At Pilates Princess, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you interact with our studio, website, or services.

By using our services, you agree to the practices outlined.

What Information We Collect

We may collect personal information when you book classes, contact us, or use our services. This can include:

  • Your name, email address, and phone number  

  • Basic personal details like age or preferences (to better tailor your experience)  

  • Payment information for purchases or memberships  

  • Any information you choose to share with us (forms, messages, etc.)

We collect this information directly from you unless otherwise permitted by law.

How We Use Your Information

We use your information to:

  • Manage bookings, memberships, and services  

  • Communicate with you (class updates, promotions, or studio news)  

  • Improve our studio experience and offerings  

  • Provide customer support  

  • Meet legal or regulatory requirements  

We only use your information in ways that are fair, transparent, and necessary for our business.

Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information only when necessary, such as:

With trusted service providers (payment processors, booking systems) who help us run our business  

  • If required by law or to protect our rights and safety  

  • In the unlikely event of a business transfer (sale, merger, etc.)

All third parties we work with are expected to keep your information secure and confidential.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Keeping Your Information Safe

We take reasonable steps to protect your personal information, including:

  • Secure systems and data storage  

  • Limited access to authorized staff only  

  • Regular review of our security practices  

While no system is 100% secure, we are committed to keeping your information as safe as possible.

Your Rights

As a client, you have the right to:

  • Access the personal information we have about you  

  • Request corrections if something is inaccurate  

  • Ask for your information to be deleted (where applicable)  

  • Withdraw consent for certain uses (like marketing emails)

To make a request, simply contact us.

Cookies & Website Tracking

If you visit our website, we may use cookies or similar tools to:

  • Improve your browsing experience  

  • Understand how our site is used  

  • Remember your preferences  

You can adjust your browser settings to disable cookies, though some features may not work properly.

Third-Party Services

We may use third-party platforms (like booking systems or payment processors). While we choose partners carefully, their privacy practices are separate from ours, so we recommend reviewing their policies as well.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, and continued use of our services means you accept those updates.

Contact Us

If you have any questions about this policy or your personal information, please reach out:

Pilates Princess  

Email: pilatesprincessinc@gmail.com

We’re committed to creating a safe, welcoming, and respectful experience — both in our studio and online.